Shipping & Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our returns policy.
Shipping & Returns Topics:
- Order Processing
- Estimated delivery time
- Returns
- Complaint against a defective product
- Customs and duty fees
- Refunds
- Questions
Order processing:
Please allow 1-2 business days for us to process and ship your order. (Between Monday – Friday)
Estimated delivery time
Listed below are all the countries we ship to and the delivery time for each country.
Free shipping on all orders over: Sweden 399 kr | Rest of the world 999 kr
Aruba, 5-7 weekdays
Australia, 5-7 weekdays
Austria, 2-3 weekdays
Belgium, 2-3 weekdays
Brazil, 5-7 weekdays
Bulgaria, 6-7 weekdays
Canada, 4-5 weekdays
China, 5-6 weekdays
Croatia, 3-4 weekdays
Cyprus, 4-5 weekdays
Czech Republic, 3-4 weekdays
Denmark, 2-6 weekdays
Estonia, 2-3 weekdays
Faroe Islands, 3-4 weekdays
Finland, 2-3 weekdays
France, 2-4 weekdays
Georgia, 5-7 weekdays
Germany, 2-3 weekdays
Greece, 2-3 weekdays
Greenland, 3-7 weekdays
Hong Kong, 4-5 weekdays
Hungary, 2-3 weekdays
Iceland, 3-4 weekdays
India, 6-8 weekdays
Indonesia, 5-7 weekdays
Ireland, 2-3 weekdays
Israel, 4-5 weekdays
Italy, 2-3 weekdays
Japan, 4-5 weekdays
Latvia, 3-4 weekdays
Lebanon, 5-7 weekdays
Lithuania, 2-3 weekdays
Luxembourg, 2-3 weekdays
Malaysia, 5-7 weekdays
Malta, 3-4 weekdays
Mexico, 8-9 weekdays
Netherlands, 2-3 weekdays
New Zealand, 5-6 weekdays
Norway, 3-4 weekdays
Poland, 2-3 weekdays
Portugal, 2-3 weekdays
Romania, 5-7 weekdays
Saudi Arabia 5-7 weekdays
Singapore, 3-4 weekdays
Slovakia, 3-4 weekdays
Slovenia, 3-4 weekdays
South Africa, 7-8 weekdays
South Korea, 5-6 weekdays
Spain, 2-3 weekdays
Sweden, 1-4 weekdays
Switzerland, 2-3 weekdays
Thailand, 5-7 weekdays
Turkey, 5-6 weekdays
Ukraine, 5-10 weekdays (delays may incur due to ongoing war)
United Arab Emirates, 5-6 weekdays
United States (US), 4-6 weekdays
Åland Islands, Up to 2 weekdays
Returns:
You can return your item for any reason. All returns must be sent back to us within fourteen (14) days from delivery of your order. All returned items must be in new and unused condition, with all original tags and labels attached. Place the item securely in its original packaging.
We do not offer exchanges as we cannot guarantee the item(s) will be in stock. However, you can always return your item for a refund and place a new order for the item you wish instead.
To return an item, please contact us and send the parcel to the following address:
NSFL apparel
Batikvägen 2
39355
Kalmar
Sweden
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a traceable method to mail your return.
Complaint against a defective product:
You have the right to complaint about a faulty or damaged product within 3 years. But you can also make a complaint if the product doesn’t correspond with the information you have received or if it’s not suitable for its purpose.
According to the Consumer Services Act, you can complain to us if the fault is original and existed when you received the product and It’s been less than 3 years since you purchased the product. However, you need to file your complaint within 2 months from when you discovered the fault. If you wait longer, you may lose your right to demand anything from us. In order for a product to be considered faulty or defective by law, the fault or defect must be original. An original defect is such a defect that was already in the product when you bought it or received it. The defect need not present itself directly; it may involve an original defect even if the defect becomes apparent after some time.
Customs and duty fees:
Customs and duty fees are imposed by certain countries.
Please contact your local customs office to find out more, as we cannot predict what these might be.
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow us up to five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If you do not collect your parcel from your site of collection in time you will be charged an extra fee of 300 SEK for the cost of handling, expediting and return shipping. You agree to these terms at the point of purchase.
Questions:
If you have any questions concerning our Shipping & Returns policy, please contact us at:
contact@nsfl.world
